Security at Skarper
If you think you have found a security problem in a Skarper bike, the Skarper app or our online services, please tell us. We will work with you to fix it.
Email info@skarper.com with the subject “Security issue”.
Please include what you found, the steps to reproduce it, which product and version it affects, and how we can reach you.
What happens next
- We reply within 5 working days to say we have your report.
- We keep you updated at least every 30 days until the problem is fixed.
- We tell you when the fix is out. If you would like, we credit you by name.
What this covers
- Skarper bikes: the drive unit, battery and their Bluetooth connection.
- The Skarper app for iPhone and Android.
- Our online services, including account.skarper.com and the Skarper cloud the app uses.
Our shop at skarper.com is run by Shopify. Report problems there to us too, and we will pass them on.
Acting in good faith
We will not take legal action against you for research that follows this policy. We ask that you:
- only test bikes, accounts and data that are your own;
- never put a rider at risk, for example by changing a bike while someone is riding it;
- stop and tell us as soon as you see anyone else's personal data, and do not keep it;
- give us a reasonable time to fix the problem before you make it public.
How long we provide security updates
We provide security updates for every Skarper bike and for the Skarper app for at least 5 years from the date you bought your bike.
Updates for the bike arrive through the Skarper app. Some bikes with early software need one visit to a service centre first; the app tells you if yours does. Updates for the app arrive through the App Store and Google Play.
Last updated 16 October 2026 · security.txt